Downeast's Shipping Guide

We are excited to ship out your order, before it is delivered here are a few details to help you get ready for your delivery.

Prepare for Delivery

We offer free shipping in the continental United States on all furniture pieces to take the hassle out of delivery costs. All items are shipped directly out of our Salt Lake City, Utah warehouse and will arrive at the curbside of your home or business. The delivery timeline is based upon the distance of the delivery destination from our warehouse, which typically takes between two to four weeks from the time the order is placed. Please keep in mind increased freight traffic of our delivery partners during holiday season may cause longer wait times. When the item is in transit, we will contact you to coordinate a delivery time.

Take Note of Any Package Damage

We are proud to offer delivery on large items all across the country. However, with cross-country shipping comes the potential of damage to packaging. Please photograph any visible damage to the package for your record.

If damage is visible, you can deny acceptance of the shipment. Though once you sign to accept the order, if it is damaged, this can hinder your ability to return or replace the item. If there is no damage, please sign to accept the package.

Shipments should be delivered in a timely manner and without visible damage. If such a shipment is refused by the customer, a $250 return shipment fee will be added on top of the 10% restocking fee.

Returns on Distressed Design

Returns are not accepted on items that are purposefully distressed or worn due to the style aesthetic as this is a part of the design.

Please contact customer service with questions or concerns on your shipment by email: support@downeasthome.info or by phone 1-800-337-3076.