Downeast's Shipping Guide

We are excited to ship out your order, before it is delivered here are a few details to help you get ready for your delivery.

Prepare for Delivery

We ship all furniture pieces within the continental United States directly from our Salt Lake City, Utah warehouse. All items will be shipped to your home or business. The delivery timeline is based upon the distance of the delivery destination from our warehouse, which typically takes between two to four weeks from the time the order is placed, please note that due to high order volume during the holiday season we may experience additional delays. When the item is in transit, our delivery team will contact you to coordinate a delivery time.

Orders that contain items that are shipped as economy will automatically be delivered via threshold delivery (order delivered just inside front door).

White glove service may be deemed unavailable in certain locations upon delivery. The shipping service will be converted to a threshold delivery and a refund will be processed for the price difference.

Orders placed with one delivery payment will be delivered in a single transaction when all merchandise is available. If you’d like to request multiple deliveries, place separate orders to receive product as it is available. Please note, additional fees will apply to multiple deliveries.  

Please keep in mind that increased freight traffic of our delivery partners during holiday season may cause longer wait times.

 Ground Delivery

 Shipping  Order Value   Cost
Economy  $0-$100 $10
Economy  $100-$250 $15
Economy  $250 and up $25

 

Freight  Delivery

Shipping  Order Value   Cost
In-Home (Order delivered just inside the front door)  $100 to $1,000 $150
In-Home (Order delivered just inside the front door)  $1,000 to $2,500 $200
In-Home (Order delivered just inside the front door) $2,500 and up $350
In-Home + Assembly (Order delivered to room of choice)  $100 to $1,000 $200
In-Home + Assembly (Order delivered to room of choice)  $1000 to $2,500 $250
In-Home + Assembly (Order delivered to room of choice)  $2500 and up $400

 

 Take Note of Any Package Damage

We are proud to offer delivery on large items all across the country. However, with cross-country shipping comes the potential of damage to packaging. Please photograph any visible damage to the package for your record.

If damage is visible, you can deny acceptance of the shipment. Though once you sign to accept the order, if it is damaged, this can hinder your ability to return or replace the item. If there is no damage, please sign to accept the package.

Shipments should be delivered in a timely manner and without visible damage. If such a shipment is refused by the customer, a $250 return shipment fee will be added on top of the 10% restocking fee.

Returns on Distressed Design

Returns are not accepted on items that are purposefully distressed or worn due to the style aesthetic as this is a part of the design.

Please contact customer service with questions or concerns on your shipment by email: support@downeasthome.info or by phone 1-800-337-3076.