Downeast's COVID-19 Response

Welcome back to the familiar feeling of Downeast. You may find things to be a little different in our stores, but we’re excited to see you again. Inside you’ll find the same space you’ve explored in the past, though this time with added sanitation measures in place. See below to find out how we’re handling COVID-19, the impact on shipping, and more.

Thank you and stay safe!
The Downeast Team

Get the FAQs

Are Downeast stores open?

We’re open and excited to see you shopping with us. To ensure the safest shopping experience, we’ve put sanitation guidelines into place. Masks are now required to be worn inside the store and social distancing of at least 6 feet when shopping is highly encouraged. We also have sanitation stations available to sanitize your hands at the door.

What are you doing to protect customers and employees in stores?

The safety of our customers and employees is our top priority. To keep you and our employees safe, we have implemented in-store sanitation measures at all of our locations. We also now require masks to be worn inside the store and encourage customers to social distance 6 feet away from other shoppers and employees.

Can I still shop online?

Yes! Online shopping is still available. Enjoy free shipping on orders $99+.

Do you offer curbside delivery?

We currently offer curbside delivery in select stores. Please check with your local store for more information on what options are available.

Do you offer white glove delivery?

Yes, we offer white glove delivery in select stores. Contact your local store directly for shipping options.

Why is my shipment delayed?

The COVID-19 pandemic has caused problems within the supply chain, therefore creating a delay for order fulfillment. We are working to get orders to you as fast as possible, and we'll be in contact with you if your order is delayed.

Are online orders currently delayed?

Online orders are currently not experiencing delays and will be delivered within the normal delivery window of two to four weeks.

How long do you expect delays to last?

Delays are anticipated to continue for the next few months. we will be in contact with you throughout the order process and will notify you if your order has been delayed.

How can I get in contact with someone if I have questions?

If you have any questions or concerns in regards to your order, please contact our customer service team directly for assistance:

Are you still offering free shipping?

We’re happy to offer free shipping for orders $99+ placed online.

What pickup and delivery options do you have for orders placed in stores?

Curbside pickup is now available at stores. We also offer in-store delivery options from white glove delivery to ship to store. Please check with your local store for more information on what options are available.

Why are some items out of stock?

Unfortunately, due to the COVID-19 pandemic, there have been disruptions in the global supply chain leaving some items temporarily out of stock. We will continue to receive more items in the following months, and will send an email when items are back in stock. To be notified when items are back in stock, please sign up for our email list.

When will items be back in stock?

Items will be back in stock in the coming weeks and months. We will update the website and send an email as soon as the items become available.

How do I place a return?

We’d be happy to assist you with your return. Please reference our return page for more information.